If you wish to change the address after placing the order, you will have to pay an extra fee (from €15 depending on the country of destination)
FREE SHIPPING :Free standard delivery to mainland UK on all order of €60.00
CHRISTMAS DELIVERY DATES
Last orders for NL delivery must be placed before the 22nd Dec.
Any orders placed after this date will be dispatched on the 2nd January.
Please make sure that you submit your full address in English.
CUSTOM FEES: International orders will be charged for delivery depending on which Air Zone you are in. International delivery rates are as follows:
France & Germany - €6.95 flat rate.
Rest of Europe - starts at €7.00
USA, Canada & South America - starts at €10.00
Australia & New Zealand & ROTW - starts at €12.00
Sometimes it is necessary for us to send International orders is more than one package if it works out more economically.
All our tracking and signature services aim to deliver to Europe within 2-7 working days and worldwide within 5-21 working days.
An EXPRESS service is available for some International destinations, and will be priced accordingly.
Delivery Times (International:)
Standard delivery within EUROPE takes 3 to 14 business days
Standard INTERNATIONAL delivery outside Europe will take 7 to 21 working days. Tracking numbers will not always be automatically generated so please do email to retrieve your tracking number if you have not received it. Your order will be collected by DHL and forwarded to your location via their German distribution hub then passed on to your local mail service.
Please be aware that we are occasionally required to make additional checks on your payment or address details and this may delay your order.
International EXPRESS services will take between 2-7 days depending on geographical location.
Our international deliveries are made via Royal Mail and will require a signature upon delivery. We are unable to give instructions such as 'leave with neighbour' or 'leave in garage.' After any unsuccessful delivery they will leave a card advising of the consignment number, time of attempted delivery and a contact number for the nearest courier depot.
They will then hold the goods at this depot for five working days to allow you to collect the order. Should there be no attempt by you to collect the order, it will be returned to the Criminal Damage Websales centre. If Customer Services then receive no contact from you regarding this order within a further five days, the payment will be refunded minus any delivery charge and the return delivery charge.
We regret that we are unable to send to P.O. Box addresses and certain countries.
When entering your shipping address, if your country does not appear in the pull down selection menu, this means we do not currently ship to your region.
For any further queries on shipping and delivery, please contact Customer Services at [email protected] or call us at 0641 814 150 (Monday to Friday 10:00am - 6:00pm).